Read through our frequently asked questions and discover more about network information analytics.

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Train A left Portland at 5:00pm traveling at 150mph and Train B left Seattle at 1:00pm traveling at 40mph. When do they pass each other?
Definitely at 8:00pm, we've ridden both trains and this is when it happens.
Do you support Silver-Peak appliances?
We currently do not support Silver-Peak WAN Optimization appliances.  For more information please contact Vineyard Networks or put a request in to your local Silver-Peak sales representative.
Do you support the Riverbed Stealhead appliance?
We currently do not support the Stealhead appliance but are working on a solution that can be deployed on the virtual services RSP platform.  Please contact us if you have questions regarding this solution.
I don't understand, my netflow collector advertises that it can identify many of the services you just listed?
Some netflow collectors try to be intelligent by examining the source address of the traffic and identifying the service from that.  For example if it came from an IP Address owned by Facebook then they would call it Facebook traffic.  This has some major issues.  The first one is that the vast majority media based content (like pictures, videos, ads) do not come from the site, but instead comes from huge content delivery networks like Akamai.  This means that the majority of traffic will not be grouped correctly since it does not come from an IP Address it recognizes.  The second issue is that these actuall IP Addresses can change as companies add IP Addresses and datacenters around the world to meet the ever growing demand for this content.
Why don't you support Cisco netflow v5?
While netflow v5 is the most readily flow record format available, it contains very little information about the flow.  In summary, it contains only source and destination IP Address and Port details and the bytes transmitted.  There is no specific details on application.  As an example netflow v5 cannot differentiate between Facebook, FlashVideo, WinMedia, iTunes, gmail, SalesForce, or HTTP Web Browsing.  We feel this information is critical for a true Network Information Analytics solution.
Do you support other vendors equipment?
Yes, in addition to supporting the Vineyard Networks NetSpeye probe, we also support the BlueCoat PacketShaper and we are currently working with a number of other vendors to support their products.
Do you have any change for the parking meter?
Of course, stop by our office and we'll gladly lend you a few quarters to top up your parking.  In fact, why not use our parking lot for a bit.
How does NetCore On Demand get it's information?
NetCore On Demand collects information from network probes deployed in the network.  We use application level network probes because they provide the information required to really understand how the network is being used and how critical applications are performing.  We collect Flow Records on specific time intervals (typically every 60s) that have details on every active flow on the network at any given time.
I'm a small company with 30 people but our network is slow all the time, can this help?
Definitely!  Our solution is designed to be accessible to companies of all sizes, with every type of IT team.  Our delivery method makes it really easy to set up and get running, and even with no networking background, our 30 minute free web based training course will turn you into a network troubleshooting wizard!
What is Network Information Analytics?
Network Information Analytics refers to the ability to understand how the network is being used and how that is impacting the productivity and performance of mission critical applications and services.  Network Information Analytics is having the power to understand why the network is slow, what is causing the issue, and the knowledge to resolve the issue going forward.